Privacy Policy of Freshhato
(Effective Date: November 30, 2024)

At Freshhato, we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data. By using our website and services, you agree to the collection and use of your information in accordance with this policy.

For any questions or concerns, please contact us:

1. Information We Collect

We may collect the following types of personal information when you visit our website, make a purchase, or interact with our services:
1.1 Personal Information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (e.g., credit card details)

1.2 Usage Data:
We collect information about how you use our website, including IP addresses, browser types, device information, and browsing activity. This helps us understand how users interact with our website and improve our services.

1.3 Cookies and Tracking Technologies:
We use cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your user experience and track usage patterns on our website. You can choose to accept or decline cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:
2.1 Order Processing:
To process and fulfill your orders, including managing payments, shipping, and providing customer support.

2.2 Customer Communication:
To send order confirmations, updates, and marketing communications (if you have opted-in to receive them). You can unsubscribe from marketing emails at any time by following the instructions in the email.

2.3 Improving Our Services:
To analyze usage patterns, improve the functionality and user experience of our website, and customize content based on your preferences.

2.4 Legal and Compliance:
To comply with legal obligations, resolve disputes, and enforce our agreements and policies.

3. Data Security

We use reasonable technical, administrative, and physical measures to protect the personal information we collect. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

4.1 Service Providers:
We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and other business functions. These providers are obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements:
We may disclose your information to comply with legal obligations, regulations, or legal processes, or in response to valid requests by public authorities (such as law enforcement).

4.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred to another entity.

5. Your Data Rights

You have certain rights regarding the personal data we hold about you:
5.1 Access:
You can request access to the personal information we hold about you.

5.2 Correction:
You can request that we update or correct any inaccuracies in your personal information.

5.3 Deletion:
You can request that we delete your personal information, subject to certain exceptions, such as when the data is necessary for legal or legitimate business purposes.

5.4 Opt-Out:
You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise these rights, please contact us at [email protected].

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we discover that we have inadvertently collected such information, we will delete it as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or by posting a notice on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: