Refund and Returns Policy of Freshhato
(Effective Date: November 30, 2024)

At Freshhato, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the process for returning products and receiving refunds. Please read through the details below to understand how to return an item or request a refund.

For assistance or inquiries, contact us:

1. Return Eligibility

1.1 Return Period:
You may return most products within 30 days of the delivery date for a full refund or exchange. After 30 days, we are unable to process returns or exchanges.

1.2 Condition of Products:
Returned items must be in new, unused, and uninstalled condition. All original packaging, tags, and accessories should be included with the return. Items that show signs of use, installation, or damage will not be accepted.

1.3 Non-Returnable Items:
Certain items are not eligible for returns or exchanges, including:

  • Customized or personalized products
  • Clearance or sale items
  • Products damaged due to misuse, incorrect installation, or customer neglect

2. How to Return an Item

2.1 Return Process:
To initiate a return, please follow these steps:

  1. Contact our customer service team via email at [email protected] or call (646) 370-5832 to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for return.
  3. Once your return request is approved, you will receive instructions on how to return the product.

2.2 Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure that your return is received and processed.

2.3 Return Address:
Please ship returns to:
Freshhato Returns Department
1238 Curtis Pl, Baldwin, New York

3. Refund Processing

3.1 Refund Eligibility:
Refunds will be issued once the returned item has been inspected and approved by our team. To qualify for a refund, the item must meet the return eligibility criteria mentioned above.

3.2 Refund Method:
Refunds will be processed to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account after the return is received and processed.

3.3 Partial Refunds:
If the returned item is not in its original condition or is missing parts or accessories, we may issue a partial refund based on the condition of the product.

4. Exchanges

4.1 Exchange Process:
If you would like to exchange an item for a different product, we recommend returning the item for a refund and placing a new order. For assistance with exchanges, please contact our customer service team at [email protected].

5. Defective or Damaged Items

5.1 Defective Products:
If you receive a product that is defective or damaged during shipping, please contact us immediately at [email protected] with photos of the item and packaging. We will provide instructions for returning the product and issue a full refund or send a replacement at no additional cost.

5.2 Damaged Items:
If an item arrives damaged, you must report it to us within 7 days of delivery. After this period, we may not be able to assist with claims for damaged products.

6. Customer Support

If you need assistance with returns, exchanges, or refunds, please do not hesitate to contact us: