Sales Policy of Freshhato
(Effective Date: November 30, 2024)

Welcome to Freshhato, your trusted destination for premium auto accessories! Our mission is to provide high-quality products that enhance your driving experience, combining innovation, style, and functionality. This Sales Policy outlines the terms and conditions of purchasing our products and services, ensuring a smooth and secure shopping experience.

For assistance, feel free to reach out:

1. General Terms

1.1 Agreement to Terms:
By using our website or purchasing products from Freshhato, you agree to comply with and be bound by these Sales Policy terms. If you do not agree, please refrain from using our services.

1.2 Modifications:
Freshhato reserves the right to update or modify this policy at any time without prior notice. Updated policies will be posted on this page with an updated effective date. Please review regularly to stay informed of any changes.

2. Ordering Process

2.1 How to Order:
To place an order, simply browse our website at freshhato.com, select the items you wish to purchase, and proceed to checkout. You will be asked to provide billing and shipping details before completing your order.

2.2 Order Confirmation:
Once your order is submitted, you will receive an order confirmation email. This email will contain details about your order and an estimated delivery date. Please ensure all information is correct; if any changes are needed, contact us immediately.

2.3 Availability of Products:
All products are subject to availability. If an item is out of stock or unavailable, we will notify you promptly and either offer a replacement or issue a refund.

2.4 Pricing:
Prices are shown in USD and include applicable taxes unless stated otherwise. We reserve the right to modify prices without notice. Prices may be updated periodically on our website.

3. Payment Methods

We accept a variety of secure payment methods for your convenience, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure online payment methods

All payments must be completed before the order is processed. By submitting an order, you authorize us to charge the total price, including shipping and taxes, to the payment method provided.

4. Shipping and Delivery

4.1 Shipping Policy:
Freshhato offers various shipping options to ensure timely delivery of your products. Shipping costs and delivery times will be calculated during checkout based on your location. For more details, please review our Shipping Policy.

4.2 Order Processing:
Orders are processed within 1-2 business days. Please note that shipping may take longer during peak seasons or holidays. You will receive a tracking number once your order has been dispatched.

4.3 Shipping Restrictions:
We currently ship within the United States. If you require international shipping, please contact our customer service team for assistance.

4.4 Risk of Loss:
Once your order has been shipped, the risk of loss or damage transfers to the customer. Please inspect your order upon arrival and contact us immediately if there are any issues.

5. Returns and Exchanges

5.1 Return Policy:
If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange. The item must be in new, unused condition and in the original packaging. To initiate a return or exchange, contact us at [email protected].

5.2 Non-Returnable Items:
Certain items are non-returnable, including:

  • Customized products
  • Sale or clearance items
  • Products that have been damaged due to misuse or improper installation

5.3 Return Shipping Costs:
Customers are responsible for return shipping fees unless the product is defective or was incorrectly shipped.

5.4 Refund Processing:
Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow 7-10 business days for the refund to appear in your account.

6. Customer Support

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help! You can reach us via:

We are committed to providing exceptional customer service and will work quickly to resolve any issues.

7. Limitation of Liability

Freshhato is not responsible for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the amount paid for the product purchased.

8. Governing Law

These terms and conditions are governed by the laws of the State of New York. Any disputes arising from these terms will be resolved under the jurisdiction of the courts in New York.

9. Intellectual Property

All content on the Freshhato website, including text, images, logos, and product descriptions, is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.

10. Contact Us

For any inquiries regarding our Sales Policy or any other concerns, feel free to contact us:

Thank you for choosing Freshhato. We are committed to delivering high-quality auto accessories and a seamless shopping experience for you!